How do I return an item?
AahPaws is proud to offer a 100% satisfaction guarantee on every product we carry!
Please email us at CustomerService@aahpaws.com to receive a return merchandise authorization number (RMA). Then send the merchandise properly and safely packed to:
38644 Jenna Lane
Palmdale, CA 93550
A refund will be issued in the amount of the merchandise and any sales tax you may have been charged. We cannot refund any shipping charges. For merchandise refund, returns must be received within 14 days from the date of purchase and items must be in new/unused condition. We reserve the right to refuse a refund if the merchandise has been used with the exception of merchandise with manufacturers defects.
Non Returnable Items
Non Returnable Items include any product which has been personalized. We cannot accept returns nor can we issue refunds for such items unless AahPaws.com made an error on your item (misspelled name, etc). Exchanges Please indicate what you would like to exchange your merchandise for and your choice will be shipped the next business day after receipt of original merchandise. If the requested item is out of stock, we will notify you by email of its expected ship date. If you do not wish to wait, we will be happy to issue you a refund.
Exchanges must be made within 14 days from the date of purchase.
If you have further questions or comments, you can email us at CustomerService@aahpaws.com or via Phone: 661-435-9232